As a Reservations Officer, your role encompasses all areas of room reservations (but not limited to):

• – Handles reservations-related enquiries, tasks and reports
• – Accurately and efficiently process room reservations made from various channels
• – Maximize room revenue through upselling
• – Create coloruful guest experience for our guests by ensuring their requests are communicated timely to relevant departments for necessary actions
• – Provide support when necessary to the Sales & Marketing team

Working Hours: Day shifts; this role requires you to work on alternate Saturday and/or Public Holidays (off in lieu will be granted)

Write to us if you can check the following listed:

• – Excellent communication skills
• – Eye for detail
• – Service-oriented
• – Able to work independently under tight timelines
• – Prior experience in hotel/ travel industry with knowledge in Opera system will be advantageous