Guest Service Assistant

Reporting to the Concierge Officer, your primary role requires you to efficiently handle luggage of guests arriving and departing the hotel at the same time provide wholehearted friendliness and assistance towards guests’ enquiries.

Other duties encompass (but not limited to) providing hotel room and facilities orientation for newly arrived guests, delivery of mails / parcels as well as doorman duties such as providing directions, taxi assistance and ensure smooth traffic at the hotel’s driveway.

Individual should be service-oriented, physically fit with no limitations which would prevent bellman duties from being carried out and willing to work on shifts, weekends and public holidays on a 5-day work week.

Guest Services Officers & Executives

Voted Asia Pacific’s Best Independent Hotel by TTG Asia Travel Awards for 9 years running, we invite you to join the Guest Services team who takes great pride in creating great experience for our guests.

As a Guest Services Officer (GSO), your primary role is to provide warmth and charm to all guests in every encounter, leaving them with pleasant lasting impression of their stay with us.

You will work closely with other departments on deliverables necessary to provide a colourful guests experience. Make our guests feel at home with your wholehearted friendliness while you attend to their arrival/ departure needs promptly with full accuracy. With Empowerment and strong accountability, you will also handle irregularities and guests’ feedback in a timely manner.

We are a match if you thrive on guest satisfaction and is able to work independently in a fast paced environment. Prior experience is not required and this role requires individual to perform 3 rotating shifts across a 5-day week.

Guest Services Manager

Are you passionate about providing colourful guest experiences? Do you thrive in a dynamic environment and enjoy leading a team to deliver exceptional service? If so, we’d love to meet you.
We are looking for a dedicated and experienced Guest Services Manager to take full ownership of our front office operations. This role is ideal for someone with relevant hospitality experience, a keen eye for detail, and a flair for creativity. Your mission: to lead with heart, elevate guest satisfaction, and inspire your team to deliver real, genuine service at every touchpoint.

Key responsibilities not limited to:

• – Collaborate with other departments based on occupancy forecasts to curate memorable guest experiences.
• – Respond to guest feedback and operational issues with professionalism, ownership, and timely resolutions.
• – Supervise, coach, and motivate the front office team — from staffing and assigning tasks to conducting performance reviews and ensuring SOP compliance.
• – Foster a culture of sincerity, passion, and hospitality within the team.

Requirement:

• – Minimum 3 years of experience in a similar role within the hotel industry.
• – Strong leadership and interpersonal skills with the ability to work independently under pressure.
• – A proactive, dynamic, and passionate individual who enjoys solving problems and leading a team.
• – Familiarity with OPERA PMS is a plus.